How we handle your information.

Amerka Travel (“Amerka,” “we,” “us,” or “our”) is a travel agency based in Boston, Massachusetts that arranges Umrah, Hajj, and related travel services. This Privacy Policy explains what personal information we collect, how we use it, when we share it, and the choices you have. It applies to amerkatravel.bigwheelsit.com, our booking forms, email and phone communications, and any related services.

By using our website or booking services with us, you agree to the practices described here.

Information you give us

• Identity & contact: full legal name, date of birth, gender, nationality, passport details, photograph, address, phone number, and email.
• Travel details: package selected, travel dates, travel companions, room preferences, dietary needs, and accessibility requirements.
• Documents: scans of passports, visas, vaccination records, and other documents required by airlines, hotels, and Saudi authorities for Umrah and Hajj visas.
• Payment information: processed by our third-party payment processor; we do not store full card numbers on our systems.
• Communications: messages you send us by web form, email, WhatsApp, or phone.

Information collected automatically

• Device and browser data (type, OS, language), IP address, pages visited, and approximate location.
• Cookies and similar technologies (see “Cookies & tracking” below).

• To plan, book, and deliver the travel services you request.
• To submit visa, airline, and hotel reservations on your behalf and comply with the requirements of Saudi authorities and travel partners.
• To process payments and issue receipts and invoices.
• To communicate trip updates, itinerary changes, safety information, and customer-support responses.
• To improve our website, services, and customer experience, and to prevent fraud and abuse.
• To comply with Massachusetts and U.S. legal obligations, including tax, accounting, and recordkeeping.
• With your consent, to send marketing about new packages and seasonal departures. You can opt out at any time.

We share personal information only as needed to provide our services or as required by law:

• Travel partners: airlines, hotels, ground transport, Saudi visa providers, and tour operators.
• Service providers: payment processors, IT and hosting providers, communications platforms, and professional advisors (accountants, attorneys), each bound by confidentiality.
• Government & legal: authorities when required by Massachusetts or U.S. law, court order, or to protect rights and safety.
• Business transfers: in connection with a merger, acquisition, or sale of assets, subject to this Policy.

We do not sell your personal information.

We use a small number of cookies and similar technologies to keep the site working, remember preferences, and understand how visitors use our pages. When you first visit our site, you can choose to accept all cookies or reject non-essential cookies through our cookie banner. Essential cookies are always set because the site cannot function without them.

You can also clear or block cookies in your browser settings; some features of the site may not work as a result.

We keep your information only as long as needed for the purposes described in this Policy, and to meet our legal, accounting, and reporting obligations under Massachusetts and U.S. law. Booking and financial records are typically retained for at least seven (7) years; marketing preferences are kept until you opt out.

We use reasonable administrative, technical, and physical safeguards to protect personal information, including encrypted connections (HTTPS), access controls, and vetted service providers. No method of transmission or storage is 100% secure, but we work to protect your information and to notify affected travelers and authorities of any breach as required by Massachusetts law (M.G.L. c. 93H).

Depending on where you live, you may have the right to access, correct, update, or delete personal information we hold about you, to object to or restrict certain uses, and to withdraw consent at any time. To exercise these rights, contact us at contact@amerkatravel.bigwheelsit.com. We may need to verify your identity before responding.

Our services are intended for adults. Children under 13 do not use our website on their own; minors travel only as part of a family or group booking made by a parent or guardian, and the booking adult is responsible for the minor’s information.

Booking Umrah and Hajj requires sharing information with travel providers and authorities in the Kingdom of Saudi Arabia and other countries outside the United States. By booking with us, you understand and consent to these transfers, which are necessary to deliver your trip.

We may update this Policy from time to time. We will post the updated version on this page and revise the “Last updated” date. Material changes affecting current travelers will be communicated by email.

Amerka Travel
Boston, Massachusetts, USA
Email: contact@amerkatravel.bigwheelsit.com
Phone: +1 (978) 304-7635

This Policy is governed by the laws of the Commonwealth of Massachusetts.